Voice Verify – The Caller Identification Tool
Voice Verify was designed to maximize security and customer satisfaction while reducing both operating and fraud related costs. This voice biometric-based multi-factor authentication tool allows a contact center to significantly reduce the number of identity verification questions so they can quickly begin serving the customer. Voice Verify confirms the identity of a return caller “in the background” while the other verification questions are being asked. The end result is an increase in customer satisfaction with the added benefits of lower costs and reduced risk of fraud. More>>

Emotion Detect - The Emotion Detection Tool
Loyal relationships take years to establish and only one bad experience to destroy. Emotion Detect can help prevent customer dissatisfaction by alerting the contact center supervisor when it detects anger in a customer’s voice during a service conversation. More>>

InteleClose – The Ultimate Telesales Intelligence Tool
Maximize revenue generated for your contact center using InteleClose. This product is designed to increase the speed of a company’s sales pipeline velocity by fully analyzing its contact database to “predict” your highest valued prospects and your fastest closing sales. More>>

I.M.P.A.C.T – The Quality Assessment Tool
Quality is an essential measure when determining the impact of a contact center agent. It’s important that standards are measured and applied in a consistent, fair and quantitative manner For this reason, we have designed a tool that allows supervisors to assess their team’s phone conversations based on a grading scale. More>>

Shout! – The Message Alert System
Shout! was designed to communicate to an unlimited number of clients or employees using their preferred method of contact, whether it be voicemail, SMS, e-mail or all three. More>>

Team Analysis - The Predictive Analytics & Reporting Tool
Team Analysis is a powerful tool that uses predictive analytics to identify risks, spot opportunities and help predict future behavior. By mining your company's current database, we can determine where your resources will be most efficiently utilized, saving your company time and money. More>>

Social Media Applications - Lead Generation / Account Opening Tools
Social media is a powerful channel through which your company can target "tech-savvy" customers and prospects. With the help of viral marketing techniques, lead generation has never been so easy and cost-effective. Your customers will have an easy avenue to recommend your products and services to their friends. More>>

KnowledgeBase – The Learning Search Tool
KnowledgeBase increases customer satisfaction while reducing cost by providing a fast and easy self-service way for customers to get answers. The search bar can be placed directly on your company’s website, allowing customers to search for answers to common questions at any time. With this tool, your company has the ability to identify exactly what your customers are looking for by pulling a report of all questions asked. More>>