Knowledge Base Solutions

• KnowledgeBase organizes information about your financial institution’s products, policies, procedures, locations, events, rates and promotions within a single, easy-to-use database. As a result, users can find answers to basic questions on their own while you reduce incoming e-mails and phone calls.

• By connecting Knowledge Base to your website, all your customers need to do is ask a question and KnowledgeBase will deliver the answer. Our search engine logic ties to scripting for personalized, and consistent responses. We can establish multiple links to answer questions from multiple channels. For example, you can define specific channels for your customers and staff. Then, easy-to-use query tools allow end users to submit questions and promptly receive answers.

• Constant reporting of questions and response success rates allows for continual improvement and market study.