CRM / Contact Center

InteleClose – The Ultimate Telesales Intelligence Tool
InteleClose was designed to maximize revenue for a Contact Center by simplifying the outbound lead generation process as well as the inbound customer service process for managers and agents.

Outbound Lead Generation
Our system is designed to integrate with your Sales Force Automation tool to analyze and “predict” which prospects in your pipeline are of greatest value. Next, it matches and assigns that lead (using a predictive dialer) to the most appropriate sales agent available to take the call.

Inbound Customer Service - Cross-Sell / Up-Sell Opportunities
There are often cross-sell or up-sell opportunities during inbound customer service calls, primarily based on the customer’s purchase history. InteleClose was designed to recommend marketing offers after evaluating the caller’s profile. Once an offer is identified, our system will assist the customer service representative by presenting them (at the time of the call) with the right offer to maximize conversion rates.

I.M.P.A.C.T – The Quality Assessment Tool
Quality is an essential measure when determining the impact of a Contact Center agent. It’s important that this qualitative standard is quantified in order to remain fair and unbiased.

Phone Conversation Quality Assessment
I.M.P.A.C.T. allows supervisors to assess their team’s phone conversations based on a custom grading scale. Now you can be certain that every agent is treated equally by applying a uniform evaluation across the entire company.

Reporting on quality assurance is also simplified by this tool. Once in the system, assessment scores can be viewed online or sent via email as needed.

Customer Satisfaction Survey
It is essential for contact centers to have an understanding of their customer satisfaction level after an interaction. Our I.M.P.A.C.T tool automatically prompts customers to participate in a two question survey asking them to score the quality of the Contact Center rep’s service. This data can then be used for training and continued service level improvement.